1) Who we are
Company: [PurpleBox Storage LLC] — Trade License: [###]
Registered address: [Address, Emirate, UAE] — Contact: [phone] · [email]
2) Scope of services
Self‑storage units and related services (packing, pickup, insurance facilitation) at [Facility Address] via [Website URL] and partners (e.g., Stora).
3) Creating an account / bookings
- Customer must be 18+ and legally capable.
- Booking confirmed when payment is authorised and written confirmation sent.
- We may request KYC (passport/Emirates ID, visa, proof of address) before access.
4) Term, renewal & cancellation
Storage terms are [minimum term] with [monthly] billing; auto‑renew unless cancelled [X] days before the next billing date via [portal/email]. Early move‑out: [refund policy].
5) Pricing, deposits & payment
- Fees in AED, [excl/incl] VAT.
- Security deposit: [AED ###] (refundable; subject to inspection/dues).
- Late fees: [X% per period] and/or access suspension.
6) Access & facility rules
- Access hours: [24/7 or hours]; temporary restrictions possible for safety/maintenance.
- Keep your unit locked; you are responsible for lock/keys/codes.
- No residence, business operations, or dangerous activities within units.
7) Prohibited items
Perishables; animals; illegal/stolen goods; explosives/firearms/ammunition; hazardous/flammable/chemical substances; compressed gas; radioactive materials; cash/bearer instruments; high‑value jewellery or artwork unless pre‑approved in writing.
8) Condition & maintenance
Keep the unit clean; no structural changes without written consent. Report damage or safety concerns immediately.
9) Insurance
We do not insure your goods by default. Arrange adequate insurance or opt into any policy we offer/facilitate (subject to separate terms). Provide proof on request.
10) Our responsibility (limitation of liability)
- Facility provided “as is” with reasonable care (CCTV, access control, lighting).
- No liability for loss/theft/damage to goods except for our gross negligence/wilful misconduct; capped at [AED ###].
- No indirect/consequential damages (loss of profit, etc.).
11) Your responsibility & indemnity
You warrant legal title/authority over stored goods and compliance with law and facility rules; you indemnify us for claims arising from your breach or illegal items.
12) Lien, overdue & disposal
Subject to UAE law, we hold a contractual lien for unpaid fees. If dues remain unpaid [X] days after notice, we may deny access and sell/dispose of goods to recover amounts owed (reasonable costs apply). Surplus, if any, held for [X days].
13) Pickup & delivery (if used)
You are responsible for accurate addresses, permissions, parking and packaging. Extra fees may apply for stairs/no‑lift, long carries, waiting time or access delays. We are not responsible for fragile/improperly packed items.
14) Health & safety
Follow staff instructions and signage. Children must be supervised. PPE may be required in loading areas.
15) Personal data & CCTV
Personal data is processed per our Privacy Policy. CCTV operates in common areas for security and incident investigation.
16) Complaints
Contact [email/portal]. We aim to respond within [X business days].
17) Changes to these Terms
We may update terms with [7/14/30] days’ notice via the website/email. Continued use after the effective date constitutes acceptance.
18) Governing law & disputes
These Terms are governed by UAE law. Courts of [Dubai/Abu Dhabi] have exclusive jurisdiction or insert arbitration clause if preferred.